There are regular training days scheduled, to help you run your system, as well as online Q&A sessions that are designed to answer your questions from the previous training day, and other queries about SMART Marketing or SMART Membership. The schedule can be found here and also in the Event & Training Dates link in the sidebar of the community.

You will also find replays of critical training sessions in the sidebar of the community group.

Details on how to contact the SMART support team can be found by clicking here. The support service is provided for system and technical purposes directly relating to the SMART system, and not for general business and coaching services, advice or guidance.

Typically, you will be required to submit a message outlining your query or issue and the team will investigate. To ensure a fair service is provided to all clients, submissions are actioned based on the order of receipt and the urgency / potential business impact of the issue. For this reason, direct and instant access to the team is not available.

You also have 24/7 access to user guides through the 'learning' section of the community area, inside the SMART Membership system, and to our AI support team member, Fin, who is trained to assess your query and point you to the best guide. We are always updating our support resources so please check in these locations whenever you need help on how to run your system.

Each SMART Marketing and Membership system has a unique url - the link was sent to you by email after you subscribed, once your bespoke system was created for you. This is for your security and to protect your data.

If you cannot remember your password, click on the 'forgot password' link on the signup page. If you know and want to change your password, you can do this inside the systems in the user settings.

If you cannot access your link via the email or if the password reset link is not working, email [email protected] with your request.

Your monthly recurring payment date is on or around the same date each month, usually set for the same date as your initial starting payment. Your system access is for one calendar month, from the date of each payment. For this reason, changes to payment dates will affect access to your system, so this is not recommended. In the event that a change is made to your payment date, you will be required to make a pro-rata payment to cover the service provision for the interim dates, to avoid any interruption to system access and functionality.

Failure to make a payment will result in the withdrawal of access to your system. You may also be required to honour any overdue payments before access will be reinstated and no refund, partial or in full, will be issued for any days where system access was restricted due to any failed payments.

If you have subscribed using a discounted trial offer, the trial starts from the date of submitting your order and recurring payments will be automatically processed at the end of the stated trial period. The length of the trial will be stated on your initial receipt or within your welcome email. Be aware that any system activity recharges outlined below may be payable prior to your trial period end date.

Your recurring subscription payment covers access to and use of the system. Note that there may be additional recharges, relating to activities such as mobile phone, WhatsApp and AI integration and use through the system.

Please note that SMART Club System works in partnership with Business Mastery Success Limited, who handle some of the administration and support functions. For this reason, you may from time to time be contacted by one of the Business Mastery team, and see this business name on documents such as bank statements, receipts and emails.

Your monthly subscription is for access to and use of the system, under the terms of service. There may be additional recharge fees payable for certain system functions. The service has been created this way in order to make your subscription as reasonably priced as possible, while still providing you with transparency of costs.

Click HERE for more information on the current recharge pricing and add-on options to enhance your system functionality.

Payment must be made by a recurring monthly subscription. No other payment method is accepted.

If you need to change your payment card, please email [email protected] to request a payment method amendment form. Note that this can take up to 5 working days to take effect and cannot be actioned within 3 working days of your next due payment date.

We are here to make sure you can get up and running smoothly, with a bespoke and branded system for you and your club. This includes a transfer of your existing data, an onboarding support call, and access to the user community, user guides and trainings.

If you require extra support, such as setups of additional data, landing pages, workflows, sequences and funnels, or additional walk-through support call, or training session, this can be provided for a one-off additional charge per service.

We are currently in the process of assessing the typical needs of our clients so that we can put together a portfolio of optional additional services. In the meantime, if you have any bespoke needs that are not provided as part of our onboarding or ongoing support services, email [email protected] with your request and we will get in touch to discuss and make a proposal.

SMART Marketing is bound by the Business Mastery terms and conditions of service, which can be found by clicking here.

SMART Membership has its own set of SMART Club System terms, communicated to the subscriber by email and signed or digitally agreed by each individual user upon commencement of service. If you require a copy of your terms, email your request to [email protected]

We would be very sorry to see you go! If you have any concerns about your service, please get in touch and we will do our best to resolve any issues.

To change or cancel your service, the request is required in writing to [email protected] from either your business email address or the email address registered with your subscription. Please refer to your service terms and conditions for information on your notice period and final payment date.

If you currently have SMART Membership and would like to downgrade to SMART Marketing only, this is a separate, paid for subscription service and the notice period for SMART Membership still applies. You will be required to subscribe to a new monthly payment plan, so please let us know in your notice email and we will make the necessary arrangements to ensure that your access to your SMART Marketing system is uninterrupted.

During your notice period, the team will be in touch to advise your final date of access and make arrangements to return your data to you. It is your responsibility to ensure that you have retrieved all necessary data prior to your last system access date. After this date, no further system access will be permitted without restarting your subscription.

Should you wish to return to the SMART service after cancelling, you can do so during your notice period and the team will do their best to minimise interruption to your service (though this will depend on the stage of data transfer).

Should you wish to return after your notice period has ended, we will attempt to reinstate your system as closely as possible to your previous system and you may be required to submit a new data information form so that we can ensure your system is as functional as possible.

Please note that if you wish to return to the system after an absence, you will be required to resubscribe on current pricing before you can have access to the system. This may be on a different price plan to previous subscription, and we are unable to honour previous offers, introductory prices or launch promotions that may have been previously applied.

Absolutely! SMART Membership subscribers get SMART Marketing included for free.

If you are already a SMART Marketing subscriber and would like to get the full integrated SMART Club System, email [email protected] and we will be in touch to advise you of the new price plan for your club, change your subscription over and advise you of how to claim and access your full membership system.